Question 1

Is RGB Direct a UK-based seller and where do they ship from?

Accepted Answer

RGB Direct is a UK retailer and dispatches orders from the UK, so you don’t get hit with import duty or customs fees.

Question 2

Does RGB Direct sell genuine, brand-new electronics or refurbished stock?

Accepted Answer

RGB Direct sells brand-new, genuine products; if an item is ex-display or refurbished it’s clearly labelled as such on the listing.

Question 3

Are RGB Direct products covered by a UK warranty?

Accepted Answer

Yes. Items come with the manufacturer’s UK warranty, and RGB Direct also supports you if you need help arranging a repair or replacement.

Question 4

Does RGB Direct deliver large TVs and appliances to the room of choice?

Accepted Answer

Yes. For big-screen TVs and large items they offer a room-of-choice delivery option at checkout, rather than leaving it at the doorstep.

Question 5

Can RGB Direct remove and recycle my old TV or appliance when they deliver?

Accepted Answer

Yes. They offer an old-item removal and recycling add-on for qualifying TVs and appliances when you book delivery.

Question 6

Does RGB Direct price match other UK retailers?

Accepted Answer

Yes. RGB Direct runs a price match promise on like-for-like items sold by UK retailers, so you can request a match before you buy.

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