Question 1

Does Uber Eats deliver groceries as well as takeaways in the UK?

Accepted Answer

Yes. Uber Eats has a Groceries section and delivers from supermarkets and convenience stores as well as restaurants, with items picked and delivered by a courier.

Question 2

Can you schedule an Uber Eats delivery for later?

Accepted Answer

Yes. You can choose a delivery time slot in the app or on the website and place the order in advance for later delivery.

Question 3

What is Uber One on Uber Eats and is it worth it?

Accepted Answer

Uber One is Uber’s membership that gives £0 delivery fee and reduced service fees on eligible Uber Eats orders (and benefits on Uber rides). It pays for itself quickly if you order a few times a month from eligible restaurants.

Question 4

Why is my Uber Eats order more expensive than in the restaurant?

Accepted Answer

Many restaurants set higher menu prices on delivery apps to cover platform fees, and Uber Eats also adds a service fee and delivery fee on top. The restaurant’s in-store menu price often won’t match the Uber Eats price.

Question 5

What happens if an Uber Eats order is missing items or arrives wrong?

Accepted Answer

Report it in the Uber Eats app via the order’s Help section and you can get a refund or credit for missing or incorrect items. You can also report food quality issues there.

Question 6

Can you collect an Uber Eats order instead of getting delivery?

Accepted Answer

Yes. Uber Eats offers Pickup at participating restaurants, so you order and pay in the app and collect it yourself at the stated time.

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