Question 1

Is Secret Escapes ATOL protected?

Accepted Answer

Yes. Package holidays sold by Secret Escapes are ATOL protected when flights are included, and the ATOL number is shown during checkout and on your booking confirmation.

Question 2

Can I change the dates on a Secret Escapes booking?

Accepted Answer

Some deals allow date changes, but many are fixed-date or non-changeable; if changes are allowed they are handled by the hotel or travel provider and any extra cost is charged to you.

Question 3

Are Secret Escapes deals refundable if I cancel?

Accepted Answer

Most Secret Escapes hotel and holiday deals are non-refundable once booked, unless the deal terms say you have free cancellation or a refundable rate.

Question 4

Do Secret Escapes prices include flights and luggage?

Accepted Answer

Flight-inclusive deals include the flights shown in the listing, but checked baggage is only included if it’s stated; otherwise you pay the airline for bags and extras.

Question 5

Does Secret Escapes include airport transfers?

Accepted Answer

Transfers are only included when the deal page says they are; many flight-inclusive deals are flights-only and you arrange transfers yourself.

Question 6

Is Secret Escapes a travel agent or the hotel itself?

Accepted Answer

Secret Escapes is an online travel company that sells deals from hotels and tour operators; your booking is fulfilled by the named hotel or travel provider shown on the deal.

Secretescapes

2Secretescapes deals

Villa Martin Hotel, Dolo Venice Deluxe Room with Breakfast for 2 + Bottle of Wine (Sep Dates)

Villa Martin Hotel, Dolo Venice Deluxe Room with Breakfast for 2 + Bottle of Wine (Sep Dates)

5* Malta Stay with Breakfast for 2, Flights & Transfers Included, From Birmingham (3+ Nights)

5* Malta Stay with Breakfast for 2, Flights & Transfers Included, From Birmingham (3+ Nights)