Question 1

Does O2 use the same network as Tesco Mobile and Giffgaff?

Accepted Answer

Yes. Tesco Mobile and giffgaff both run on the O2 network in the UK, so coverage is broadly the same as O2.

Question 2

Can I keep my number when switching to O2?

Accepted Answer

Yes. Text PAC to 65075 on your current network, then give the PAC to O2 during sign-up to move your number across.

Question 3

Does O2 support eSIM in the UK?

Accepted Answer

Yes. O2 supports eSIM on compatible phones and you can activate it in My O2 or in-store instead of using a plastic SIM.

Question 4

What is O2 Refresh and how is it different from a normal phone contract?

Accepted Answer

O2 Refresh splits your plan into two parts: an Airtime Plan (minutes, texts and data) and a Device Plan for the handset. You can pay off the Device Plan early and upgrade without paying off the airtime.

Question 5

Does O2 have EU roaming included?

Accepted Answer

Yes. O2 includes roaming in Europe in its Zone 1 destinations, with a fair usage limit for data while you’re abroad.

Question 6

What is Volt on O2 and who can get it?

Accepted Answer

Volt is O2 and Virgin Media’s bundle benefit: you get double mobile data on eligible O2 plans and a speed boost on eligible Virgin Media broadband. You qualify when your O2 and Virgin Media accounts are linked at the same address.

O2

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Vue Cinema 2D Tickets (2 or 4 Pack)

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O2 SIM Only Plan: 50GB Data, Unlimited Minutes & Texts, EU Roaming, O2 Priority

O2 SIM Only Plan: 50GB Data, Unlimited Minutes & Texts, EU Roaming, O2 Priority