Question 1

Is ITS (its.co.uk) a trade-only tool shop or can the public buy?

Accepted Answer

Anyone can buy from ITS online; you don’t need a trade account. Trade customers can also open an account for credit and business pricing.

Question 2

Does ITS sell genuine DeWalt, Makita and Milwaukee tools?

Accepted Answer

Yes. ITS is an authorised UK retailer for major power-tool brands and sells UK-stock tools with the manufacturer’s warranty.

Question 3

Does ITS do next-day delivery on tools?

Accepted Answer

Yes, ITS offers next-working-day delivery on many in-stock items when you order before the cut-off time. Larger or restricted items can take longer because they go on a different courier service.

Question 4

Can ITS personalise tools with engraving?

Accepted Answer

Yes, ITS offers tool engraving/personalisation on selected products so you can mark tools with a name or company details. It’s done before dispatch and helps deter theft on site.

Question 5

Does ITS offer tool repair or servicing?

Accepted Answer

Yes, ITS runs a repair service for power tools and garden machinery, handling diagnosis and repair through its service department. You can book it through ITS and send the tool in for assessment.

Question 6

Does ITS have a physical shop you can visit?

Accepted Answer

Yes, ITS has a trade counter/showroom in the South East where you can collect orders and buy in person. Stock on site is smaller than online, so click-and-collect is the easiest way to guarantee availability.

ITS

1ITS deals

Ryobi RPD18-2C20B 18V ONE+ Combi Drill Kit, 2x 2.0Ah Batteries, Charger & Case

Ryobi RPD18-2C20B 18V ONE+ Combi Drill Kit, 2x 2.0Ah Batteries, Charger & Case