Question 1

Can I get Virgin Media broadband without taking a TV package?

Accepted Answer

Yes. Virgin Media sells broadband-only packages, so you can take internet (and add a phone line if you want) without TV.

Question 2

Does Virgin Media use fibre to the home (FTTP) or fibre to the cabinet (FTTC)?

Accepted Answer

On the main Virgin Media network it’s hybrid fibre-coax (fibre to the street cabinet, then coax into your home). In some areas Virgin Media also sells full-fibre (FTTP), including via its Nexfibre build and selected partner networks.

Question 3

Do Virgin Media broadband deals include a landline, and is it a traditional phone socket?

Accepted Answer

Many bundles include Virgin Media Phone, but it’s delivered as digital voice through the Hub rather than an old-style BT phone socket. Your handset plugs into the Hub’s phone port (or an adapter if supplied).

Question 4

Can I keep my existing phone number when I switch to Virgin Media?

Accepted Answer

Yes. Virgin Media supports number porting for most UK landline numbers when you move your phone service over.

Question 5

Does Virgin Media have in-contract price rises every year?

Accepted Answer

Yes. Virgin Media applies an annual price rise to services during your contract, based on its published annual increase policy.

Question 6

Is Virgin Media broadband available where there’s no Virgin cable in the street?

Accepted Answer

Yes. Virgin Media also sells broadband over the Openreach network in some areas (often branded as Virgin Media via partner networks), so you can sometimes get Virgin Media packages without a Virgin cable connection.

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