Question 1

Does EDF Energy have a fixed standing charge and unit rate for its fixed tariffs?

Accepted Answer

Yes. On EDF fixed tariffs your unit rate and standing charge are fixed for the length of the tariff, so price-cap changes won’t alter what you pay per kWh or per day during that term.

Question 2

Can I submit EDF meter readings online or in the app?

Accepted Answer

Yes. You can send meter readings in your online account or in the EDF app, and they’re used to produce accurate bills instead of estimates.

Question 3

Does EDF install smart meters and do they work with the EDF app?

Accepted Answer

Yes. EDF installs SMETS2 smart meters, and once connected they send readings automatically so your bills are based on actual usage.

Question 4

Can I get EDF Energy if I have a prepayment meter?

Accepted Answer

Yes. EDF supplies customers on prepayment meters, and you can top up in the usual ways for your meter type.

Question 5

Does EDF offer an electric vehicle tariff for cheaper overnight charging?

Accepted Answer

Yes. EDF has EV tariffs with cheaper off-peak electricity for overnight charging, as long as you meet the eligibility rules for the tariff.

Question 6

Can I switch to EDF if I’m in debt to my current energy supplier?

Accepted Answer

Yes, in many cases. If you owe more than £500 for electricity or more than £500 for gas you normally can’t switch until the debt is reduced, but debts under those limits can switch through the Debt Assignment Protocol.

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