Question 1

Is Balfe’s Bikes a Trek dealer and can they service Trek bikes?

Accepted Answer

Yes. Balfe’s Bikes is an authorised Trek retailer and their workshops service Trek bikes, including warranty-related jobs handled through Trek’s process.

Question 2

Does Balfe’s Bikes offer Cycle to Work schemes like Cyclescheme and Green Commute Initiative?

Accepted Answer

Yes. Balfe’s Bikes accepts major UK Cycle to Work providers including Cyclescheme and Green Commute Initiative, so you can pay via a voucher for an eligible bike and accessories.

Question 3

Can Balfe’s Bikes build and deliver a bike to me, or is it click and collect only?

Accepted Answer

They deliver bikes and ship them part-assembled, with the key safety checks already done; you finish the final setup like fitting the bars, pedals and adjusting the saddle. Click & Collect is also available from their stores.

Question 4

Do Balfe’s Bikes do bike fitting and what system do they use?

Accepted Answer

Yes. They offer professional bike fitting, including Retül fits for road and triathlon setups, to dial in position, cleat setup and contact points.

Question 5

Do Balfe’s Bikes service e-bikes and handle Bosch/Shimano diagnostics?

Accepted Answer

Yes. Their workshops service e-bikes and can run diagnostics for common systems like Bosch and Shimano STEPS as part of fault-finding and repairs.

Question 6

Can I trade in my old bike at Balfe’s Bikes?

Accepted Answer

Yes. Balfe’s Bikes runs a trade-in service where they value your current bike and put it towards the cost of a new one.

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